Refund policy.

Refund Policy – excavator.supply

At excavator.supply, customer satisfaction is important to us. Due to the nature of heavy construction equipment, the following refund policy applies to all purchases.

Order Cancellations

• Orders may be canceled within 24 hours of purchase at no cost.

• After 24 hours, orders may already be in processing or shipping stages and cancellation may no longer be possible.

• If a cancellation is approved after processing has begun, a cancellation fee may apply to cover administrative and handling costs.

Returns

• Due to the size, weight, and specialized nature of our equipment, all sales are final once shipped, unless the item arrives damaged or defective.

• Returns are not accepted for change of mind, buyer’s remorse, or incorrect product selection.

Damaged or Defective Items

• If your equipment arrives damaged or defective, you must notify us within 48 hours of delivery.

• Photo and/or video evidence of the damage, packaging, and serial number is required.

• After verification, we will offer one of the following solutions:

  • Replacement parts

  • Repair assistance

  • Partial refund

  • Full refund (when repair or replacement is not feasible)

Refund Processing

• Approved refunds are issued to the original payment method only.

• Refunds are processed within 5–10 business days after approval.

• Shipping and freight charges are non-refundable, unless the issue is confirmed as damage or defect.

Refused Deliveries

• Refused deliveries without prior authorization are treated as returns.

• Return freight costs, restocking fees, and associated charges will be deducted from the refund.

Contact Information

For refund requests or questions regarding this policy, contact us at:

Phone: +1 480-918-3815
Email: excavatorsupplymanager@gmail.com
Website: www.excavator.supply